At Rosalyssa, we strive to offer a smooth and dependable shopping experience. As part of this commitment, we provide clear and transparent shipping terms.

We are pleased to offer free shipping on all eligible orders within our covered regions.

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Shipping Locations

This Shipping Policy applies to orders delivered within:

Germany
Austria
Switzerland, United Kingdom, United States, Ireland

For shipments outside these areas, available options will be shown at checkout, or you may contact our support team for assistance.

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Delivery Times

Below are the estimated timeframes for order processing and delivery:

Order cutoff time: 17:00 (GMT+1).
Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order processing time: 1–2 business days (Monday–Friday)

Shipping transit time: 6–8 business days

Estimated total delivery time: 7–10 business days

Once your order has been processed, it will be shipped using one of our trusted delivery partners to ensure safe and timely delivery.

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Carrier Services

We partner with reliable courier services to deliver your order efficiently.

Our shipping partners may include:

DHL Paket (Germany deliveries)

Österreichische Post (Austria deliveries)

Swiss Post (Switzerland deliveries)

DHL and equivalent international carriers

A tracking link will be provided once your order has been dispatched.

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Shipping Costs

Free Shipping: Orders delivered within Germany, Austria, and Switzerland qualify for free shipping with no minimum purchase required.

Paid Shipping (if applicable): For destinations outside the free-shipping areas (if available), shipping fees will be calculated automatically at checkout based on your location and order details.

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Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will promptly investigate the issue and work toward a satisfactory resolution.

If a shipment is confirmed lost or undeliverable for logistical reasons, we will provide either a replacement or a refund.

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Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number.

You can track your shipment at any time through our Track Order Page.

Please allow 1–2 business days after dispatch for tracking updates to become visible.