Política de reembolso
At Rosalyssa, customer satisfaction is important to us.
If your purchase does not meet your expectations, we offer a clear and transparent return process designed to make things simple and fair.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, items must be unused, in their original condition, and returned with all original packaging, tags, accessories, and included components intact.
Our support team will assist you throughout the entire return process.
Restocking Fee: None — we do not charge any restocking fees.
Policy Applicability
This policy is applicable for:
Germany
Austria
Switzerland
Ireland, United States, United Kingdom
Return Policy Overview
Return period: 30 days from the delivery date
Item condition: Unused, undamaged, and returned in original packaging
Support: Customer service is available to guide you step by step
Restocking fee: €0 — no additional return charges
Return address:
Address: Trondheimsveien 26B, 0560, OSLO
Return Shipping Costs
Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, we will cover the full cost of return shipping.
Change of Mind Returns
If you decide to return an item due to incorrect selection or personal preference, the return shipping cost will be the customer’s responsibility.
Original shipping fees are non-refundable.
How to Request a Return
Contact Us
Email support@Rosalyssa.com with your order number and a brief explanation of your return request.
Prepare the Item
Securely package the product using the original packaging, including all tags, documents, accessories, and included components.
Send the Package
Follow the instructions provided in your return authorization email. You may use the recommended carrier or any reliable, trackable shipping service.
Returns sent without prior approval may not be accepted.
Refund Process
Inspection: All returned items are inspected upon arrival to ensure they meet return requirements.
Refund timing: Once approved, refunds are issued to the original payment method.
Please allow up to 7 business days for the refund to be reflected, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at info@Rosalyssa.com.
Our team will be happy to assist with arranging an exchange.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return.
Any non-returnable products will be clearly marked on the corresponding product pages.
Mail: support@rosalyssa.com
Address: Trondheimsveien 26B, 0560, OSLO
Company name: SCADI EIENDOM AS
Organization number: 936 428 169
Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)
Response Hours: We respond within 24 hours (business days)